Shipping policy

Last updated: October 16, 2026

PawSail is operated by 1001511707 Ontario Inc.

Where we ship

We currently ship to addresses in the United States. Large items, such as the dog car ramp, can't be shipped to P.O. boxes.

Processing time

Orders are usually processed and handed to the carrier within 1-3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery time

Our products ship from our fulfillment partners' warehouses in the United States. After your order ships, most deliveries arrive within 3-7 business days. Larger items, such as the dog car ramp, may take longer. Delivery times are estimates, not guarantees, and carrier delays can happen, especially during holidays and severe weather.

Shipping costs

Shipping options and costs are shown at checkout before you pay.

Multiple packages

Some orders, including bundles like the Road Trip Kit, may arrive in separate packages. You'll receive tracking for each package.

Order tracking

When your order ships, we'll email you a tracking number. Tracking can take up to 48 hours to show updates.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, email us right away. We can update the address only if the order hasn't shipped yet. We're not responsible for orders delivered to an incorrect address entered at checkout.

Delayed, lost, or damaged packages

If your tracking hasn't updated for 7 days, or your order hasn't arrived within 15 business days of shipping, email us and we'll investigate with the carrier.
If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office, then contact us within 7 days.
If your order arrives damaged, see our Returns and Refunds Policy.